Support centre
Help centre
Answers about booking, pickup, changes and cancellations.
Browse by topic
Pick a subject to jump to answers on this page. Contact support only if you still need a person.
- Bookings & confirmation Finding a reservation, confirmation emails and what “confirmed” means.
- Payments & refunds Charges, deposits, receipts and how refunds are handled.
- Pickup & return Desks, documents, fuel and what to expect at handover.
- Changes & cancellations Moving dates, cancelling, and when fees apply.
- Your account Sign in, claim a guest booking and manage your profile.
- For suppliers Apply to list your fleet and run bookings from the supplier portal.
Common questions
Short answers first. Open a question for the detail.
Bookings & confirmation
Finding a reservation, confirmation emails and what “confirmed” means.
What do I need at pickup?
A valid driving licence, the payment card used for the booking (when the supplier requires it), and a passport or ID. Age and licence rules are listed on each car.
Who do I call on the day?
Your confirmation email includes the supplier’s desk contact. For marketplace billing or a missing confirmation, use Contact support and include your booking reference.
Payments & refunds
Charges, deposits, receipts and how refunds are handled.
Do I pay a security deposit?
Many cars ask for a hold or deposit at pickup. The amount is shown on the booking before you pay — it is returned according to the supplier’s policy after the car is returned undamaged.
Is insurance included?
Basic cover is usually included; optional extras (lower excess, full cover) can be added at checkout when the supplier offers them. Excess amounts are shown clearly before payment.
Pickup & return
Desks, documents, fuel and what to expect at handover.
What do I need at pickup?
A valid driving licence, the payment card used for the booking (when the supplier requires it), and a passport or ID. Age and licence rules are listed on each car.
Can I return the car somewhere else?
If the supplier offers one-way or a different return desk, you will see that option when booking. Fees, if any, are included in the quote.
Changes & cancellations
Moving dates, cancelling, and when fees apply.
Can I cancel or change dates?
Yes, subject to the cancellation rules on your booking. Free-cancellation windows are shown before you pay. For a change of dates, contact us or the supplier with your booking reference.
Your account
Sign in, claim a guest booking and manage your profile.
Who do I call on the day?
Your confirmation email includes the supplier’s desk contact. For marketplace billing or a missing confirmation, use Contact support and include your booking reference.
For suppliers
Apply to list your fleet and run bookings from the supplier portal.
Who do I call on the day?
Your confirmation email includes the supplier’s desk contact. For marketplace billing or a missing confirmation, use Contact support and include your booking reference.
Need a hand? Start here for common questions about dates, pickup desks and changing a booking. For anything else, use Contact.
Still need a person?
Send a message with your booking reference. A person reads every enquiry — we do not auto-reply with a dead end.
